Statement of purpose

At Clover Grove, our mission is to provide compassionate, high-quality, and person-centred care that enhances the well-being, dignity, and independence of every individual we support. Our aim is to ensure that all residents receive safe, effective, and responsive care tailored to their unique needs and preferences.

Aims and Objectives of Clover Grove.

Clover Grove aims to provide the highest quality of care to our Residents, their families or representatives and:

To ensure that our service is safe, caring, responsive, effective, and well-led.
To ensure that each Resident is assessed as an individual and to deliver their health and care needs in a person-centred way.
To promote person-centred care; ensuring each individual’s needs, choices and preferences are listened to when co-producing the care/support plan
To deliver a service that reflects each individual’s needs, choices, and preferences to ensure their chosen outcomes are met.
To ensure our Residents are full members of the community in which they are living and to be active participants in community events.
To treat all our Residents as individuals and show them the dignity and respect that we expect for ourselves.
To accept people from different cultural and social backgrounds and circumstances ensuring the service is non-discriminatory and celebrates diversity
To ensure the business abides by current legislation, regulations, standards, and guidelines to protect the wellbeing and safety of Residents and staff.
To promote a holistic approach by working collaboratively with external healthcare professionals, local businesses, Residents’ friends and family – all working towards the same objective.
To ensure that the core values of care are upheld – Privacy, Dignity, Independence, Choice, Rights and Fulfilment.
To fully encourage Residents to pursue their hobbies and leisure interests both inside and outside their homes.
To ensure staff have available information about the Residents’ faith and to enable Residents to practice their religion.
To encourage Residents to contact their friends and relatives on a regular basis.
To support Residents to maintain healthy personal relationships or seek out new relationships
To ensure that documents and personal information are updated, stored, and shared in line with regulatory/and data protection legal requirements.
In accordance with Schedule 3 of the Health and Social Care Act 2008 we will have robust recruitment and selection policies and procedures guaranteeing the safety and welfare of Residents and staff.
We will encourage Residents to Co-Produce our recruitment procedures and allow them to be active participants in the recruitment process. Our organisation is committed to the principles of Safer Recruitment.
To be an employer that provides a safe, understanding, supportive, open and interesting environment for our staff to prosper
To continually improve and develop the quality of our staff by training and continued professional development.
To be prudent in all our financial affairs to ensure business continuity and future investment in the business
To be a learning organisation that improves its services through robust quality management systems and acting on feedback and adopting the principles of continuous improvement.
Support the local economy by purchasing from local businesses and sponsoring local community events.
To respect the environment around us by employing sustainable business practices and reduce our impact on the environment by striving to reduce our carbon footprint
To be a well-managed company that is open and transparent, complying with the principles of good corporate governance, duty of candour and the well-led principles as set out in the CQC 5 key domains.
Provide a safe and comfortable environment for Residents
To abide by the principles of the Real Tenancy Test
Deliver a service in accordance with the REACH standards

Objectives:

Provide 24/7 care Support – Ensure that qualified and trained caregivers are available round-the-clock to deliver appropriate personal care and support.
Personalized Care Planning – Develop and regularly review individualized care plans, working closely with residents, families, and healthcare professionals.
Support Health & Well-being – Deliver proactive healthcare interventions, medication management, and specialist care for residents with complex needs.
Foster a Home-Like Environment – Create a warm, welcoming atmosphere where residents feel comfortable, engaged, and part of a community.
Encourage Social Engagement – Provide meaningful activities and social opportunities that enhance residents’ quality of life and mental well-being.
Maintain Compliance & Excellence – Adhere to all regulatory requirements set by the Care Quality Commission (CQC) and relevant health and safety legislation.
Family & Community Involvement – Work collaboratively with families, local healthcare providers, and the community to ensure a holistic support network.
At Clover Grove, we are dedicated to upholding the highest standards in residential care and personal support, ensuring that every individual we care for experiences comfort, respect, and an enriched quality of life.

1. The Types of Services Provided

Clover Grove is registered with the Care Quality Commission for the delivery of Regulated Services to adults. Accommodation for persons requiring personal care. The defined Regulated Activities are delivered to a wide range of Residents which include the
following:

Older persons (65+)
Physical disabilities
Dementia
Sensory impairment

Clover Grove provides a service which is tailored to the needs of the individual Resident who can no longer manage to maintain themselves without support. Our support services include:

Personal care to include washing, dressing, bathing, toileting.
Domestic duties to include washing up, cleaning, laundry etc.
Maintenance duties to include shopping, food prep.
Social duties to include engaging with clients, enabling, motivating and friendship
Monitoring duties to include medication, health related activities, recording appropriately
tasks undertaken.

Accessing our Service.

You can enquire directly to Clover Grove for placement options or through your local authority.
All services are available to funded and self-funded residents.
We can offer a direct payment, through monthly invoicing service or we can invoice the local authority directly.
We use an electronic care planning system to ensure all support needs are logged and to give an in-depth record of care given.
The management team and senior carers are involved in the assessment process to ensure all needs are met to the standard required.
We can offer assessments Monday to Friday and can arrange evening assessments if this is required.

Description of Location

Location and Surroundings – Clover Grove is a residential care home providing accommodation, personal care, and nursing services for older people aged 65 years and over. Situated in a quiet, residential area, the home is set within beautiful, secure grounds, surrounded by trees and hedges to offer privacy and security.

Accommodation & Facilities – Clover Grove is registered to accommodate up to 35 residents in a comfortable and homely environment. The premises is an adapted house, designed to be fully accessible while maintaining a warm, welcoming atmosphere.

Key features include:

Private Bedrooms – Located over two floors, each bedroom is spacious, well-furnished, and
includes an ensuite bathroom for privacy and convenience.

Communal Areas – The home offers two lounges where residents can relax or engage in social activities.

Specialist Rooms – A treatment room for medical needs and a hairdressing salon for personal
grooming and well-being.

Accessible Communal Bathrooms – Additional bathrooms and toileting facilities are available on
both floors to ensure ease of access. A lift provides safe and easy access between floors and is equipped to accommodate mobility aids and personal equipment required for residents daily living.

Care Services & Specializations:

Clover Grove provides 24-hour personal care, tailored to each resident’s individual needs using a person-centred and holistic approach.

Dementia Care – Supporting residents with dementia through specialist-trained staff and a
dementia-friendly environment.

Respite Care – Offering short-term stays to support caregivers and provide temporary care.

Elderly Care – Ensuring high-quality care for older adults requiring assistance with daily living and medical needs.

End-of-Life Care – Providing compassionate palliative care to ensure comfort and dignity in the
final stages of life.

A nurse call system is installed throughout the home, enabling residents to easily request
assistance from staff whenever needed.

Nutrition & Dining:

Residents have access to nutritional meals and fluids 24 hours a day, prepared using fresh ingredients in a fully equipped kitchen. Meals are tailored to dietary needs and preferences, ensuring a well-balanced and enjoyable diet.

Accessibility & Adaptations

Clover Grove is designed to be fully accessible for residents with mobility challenges or other
special needs, including:

Wheelchair-friendly pathways and doorways
Adapted bathrooms and toilets with grab rails and emergency pull cords
Lifts suitable for wheelchairs and mobility aids
Specialist equipment available to support residents with complex care needs

Staffing & Qualifications:

Clover Grove follows a strict recruitment policy, ensuring that all staff members are:

Trained and qualified in delivering high-quality care
Experienced in working with elderly individuals and those with specialist care needs
Encouraged to pursue nationally recognized qualifications in Health and Social Care
Provided with continuous training and professional development to maintain high standards of care
Our dedicated team includes, trained caregivers, and support staff, all working together to ensure residents receive safe, compassionate, and professional care at all times.

Delivery of Service

After completion of the care planning process Clover Grove will ensure that all documentation is agreed and signed by all parties. Where applicable a contract will be issued.

Philosophy of Service

Clover Grove seeks to maintain and promote the independence of the individual and regards itself as an enabling rather than a doing provider. We strive to work with Residents, their families or their representatives in order to deliver a tailored and individual service.

Self-Care statement

It is important that Residents and their families or their representatives engage with us in the promotion of self-care and independence of the Resident. Co-production is a way of working whereby citizens and decision-makers, or people who use services, family carers and service providers work together to create a decision or service which works for them all. The approach is value-driven and built on the principle that those who use a service are best placed to help design it.

Infection Control statement

As part of the new registration requirements the Department of Health issued a Code of Practice on Infection Control which Clover Grove has implemented in full. Our infection and Prevention
Control lead is the Registered Manager. They are responsible for ensuring our compliance in this area. From time-to-time infection incidents occur such as localised outbreaks of Norovirus or diarrhoea and vomiting which mean the imposition of safeguards to prevent further infection will need to be put into place.

Where practical, Residents, their families or representatives will be involved in any such discussions or arrangements to assist in controlling the further spread of infection.

As part of our registration and inspection regime we have to comply with government legislation and our contractual obligations to Local Authorities. In addition, the protection and safeguarding of Residents is paramount.

Safeguarding Statement

As part of our duty of care to Residents and staff their protection and safeguarding is at the core of all we deliver. From time-to-time incidents occur which need to be placed in a safeguarding context. When this happens Clover Grove will work with multi agency partners, Residents and staff in any investigation which needs to take place. We are aware of how distressing such an investigation can be and will through support and assistance seek to minimise any such distress whilst fulfilling our duty of care and legal obligations.

Complaints Statement

In order that we can continually strive to improve our services, complaints are a very useful
barometer in evidencing the quality of our services. We therefore encourage Residents, their families or representatives to discuss openly with us any aspect of their care which in their experience falls short of the standards expected. Please do have the discussion and where we cannot resolve together the issue we will support and assist you in taking the matter further. We respectfully remind you that unless we know what is wrong we do not have the opportunity to put it right.

Consent

This organisation needs to ensure that suitable arrangements are in place for obtaining and acting, in accordance with the consent of Residents concerning the care, treatment, and support they receive. This organisation aims to provide an overview and understanding of consent, the process of gaining consent, and, with the Mental Capacity Act 2005, the importance of capacity in relation to agreed consent. All staff within this organisation will be kept updated on any changes via legislation or guidance.

Data Protection:

The GDPR sets out the following principles for which organisations are responsible and must meet. These require that personal data shall be:

Processed lawfully, fairly and in a transparent manner in relation to individuals.
Be collected for specified, explicit and legitimate purposes, and not further processed in a manner that is incompatible with purposes, further processing for archiving purposes in the public interest, scientific or historical research. purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
Adequate, relevant and limited to what is necessary for the purposes for which they are processed.
Accurate and where necessary kept up to date, every reasonable step must be taken that personal data that is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
Kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Personal data may be stored for longer purposes in so far as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to the appropriate technical and organisational measures required by the GDPR (the safeguards) to safeguard the rights and freedoms of individuals.
Processed in a manner that ensures appropriate security of personal data. Including protection against unauthorised or unlawful processing and accidental loss. Destruction or damage, using appropriate technical or organisational measures.

Clover Grove is registered with the Information Commissioners Office (ICO) for the purposes of obtaining and processing personal data our ICO Number is ZB672216
The lawful basis for obtaining and processing data is:

Contract
Legal Obligation

Quality Statement:

As part of the regulatory requirements of the Health and Social Care Act 2008 (Regulations 2014) we are required to assess and monitor the quality of our service provision for inspection purposes. From time to time we, therefore, need to assess the quality of service and we use questionnaires and audits to ensure that we are gathering the information required. By interrogating the data, we are able to present this in a way that evidences our compliance and continually improve our service. Clover Grove is aware of the difficulty of engaging Residents in quality monitoring and will seek with them to develop more initiative and user-friendly ways of measuring quality. All quality reports are available to Residents, their families or representatives on request and in a format suitable for their needs.

A-Z of policies

Access to Clover Grove policies can be requested from the Registered Manger, who will supply you with a copy of the policy and procedure in the preferred format.

Statement of Business

Clover Grove was formed in 2024. The company has a senior management team who oversee the management of the business on a day-to-day basis

Full Name of the Service Provider – Clover Grove UK Ltd

The Registered Manager – Amanda Riddle
The Business Address – Clover Grove Residential Care Home. 40 Upper Golf Links Road,
Broadstone, Poole, Dorset. BH18 8BY
E: enquiries@clover-grove.com
T: 01202 163817
The Care Quality Commission Location Number – On registration certificate in reception
area
Employer and Public Liability registration number – On certificate in reception area.
Data Controller and Information Commissioner Office registration – ZB672216
Companies House registration – 14846980

This Resident Guide is available in different languages, Easy-Read format, Braille and audio on request